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The Call Center Association of Japan (CCAJ), founded
in 1988, is a non-profit organization representing organizations
and individuals in Japan who initiate and/or facilitate telephone
and Internet commerce and services, including call and contact centers,
equipment suppliers, trainers, and consultants. The Association
provides leadership in the professional and ethical use of the telephone
in telemarketing.
CCAJ is committed to promoting the development of the call and contact
center industry in Japan, to improving customer satisfaction by
recommending the highest standards of quality for the industry,
and to enhancing the productivity of customer service while protecting
the rights of consumers.
CCAJ represents members' interests by lobbying the national government,
providing advanced professional educational opportunities, defending
the telemarketing industry in the public realm, and acting as the
industry's information clearinghouse. |
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 CCAJ
Executive Committee members, who hail from various companies in
the call and contact center industry, are professionals with years
of relevant experience. They generously contribute both their time
and knowledge to the Association and are committed to giving advice
and making decisions to achieve the common goals of CCAJ members.
Chairman:Yoshihiro Shimomura
Senior Managing Director, Relia, inc,
Vice-Chairman: Akihiko Kanazawa
Director, Corporate Officer, BellSystem 24,inc.
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In-house membership: Corporations
providing customer contacts and using the telephone, facsimile,
and Internet for their own purposes
Agency membership: Outsourcers operating call and contact centers
and providing customer services on behalf of clients
Supporting membership: Suppliers of related products and services,
such as computer telephony integrated systems, web systems, furniture,
and monitoring equipment
Individual membership: Individuals such as consultants and trainers
working in the telemarketing industry
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CCAJ arranges various events
for the benefit of its members to promote the exchange of information
and adoption of best practice. CCAJ members enjoy a wide variety
of benefits including access to forums and conferences, and special
events to that provide an opportunity to develop professional relationships
with some of the top people in the field. CCAJ delivers various seminars,
offers an outstanding educational program, provides updates on state-of-the-art
technology, disseminates the latest industry information, and extends
networking opportunities.
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CCAJ provides its membership
with a variety of services, including:
Legislative
and regulatory advocacy
- The "CCAJ code of ethics" recommends standards for professional
and ethical telemarketing
- "A guide to legal issues related to business"
- "A Comprehensive Guide to Telemarketing"
Industry
Information:
- Monthly newsletter "CCAJ News" written by industry experts
- CCAJ email magazine with timely articles
Survey report:
- CCAJ Annual Report "The CCAJ Guidebook"
Educational events:
- Seminars
- Supervisor training and call center manager training
- "Call and contact center" fact-finding tours
Complaint
consulting for consumers:
- A telemarketing clinic
- "How to effectively use telemarketing" for consumers
- Corporation with the consumer associations
Networking:
- Promotes communication between call centre product and service
vendors and end users.
- Promotes and provides links to other associations
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Supports ContactCenterWorld.com
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